**"Exciting Job Opportunity at TEK Systems for L1 Generalist - Night Shift | Pune Location | Apply Now!"**
**Greetings from VibrantMinds!**
We are excited to bring you a fantastic job opportunity with TEK Systems for the role of **L1 Generalist** in Pune. If you're a graduate from 2022, 2023, or 2024 with a background in B.E/B.Tech/BCA/MCA/BSc/MSc, and possess strong technical and soft skills, this could be the perfect opportunity for you!
### **Position:** L1 Generalist
**Company:** TEK Systems
**Passout Criteria:** 2022, 2023, 2024
**Educational Qualifications:** B.E/B.Tech/BCA/MCA/BSc/MSc
**Location:** Kharadi, Pune
**Working Days:** 5 Days/Week
**Shift:** Night Shift (Cabs Provided)
**CTC:** 3.11 LPA (Fixed) + Night Shift Allowances + Performance Bonus
### **Skills Required:**
#### **Soft Skills:**
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving and analytical abilities.
- Customer-focused attitude with a commitment to providing high-quality support.
- Ability to work in a fast-paced, team-oriented environment.
- Ability to work independently and as part of a team.
#### **Technical Skills:**
- Good understanding of Desktop/Laptop (and preferably server/storage) hardware concepts, components, and functionality.
- Familiarity with at least one operating system such as Windows Server and Linux.
- Knowledge of basic networking concepts.
- Any server/storage/networking certification will be an added advantage.
- Basic awareness about HPE and their products/services.
### **Roles & Responsibilities:**
- Provide first-level technical support to HPE’s global customers for enterprise server/storage products.
- Remotely diagnose and resolve hardware/firmware issues, escalate complex cases, and ensure high customer satisfaction through effective communication and timely resolution of support tickets.
- Work in a 24/7 rotating shift schedule to provide continuous support coverage, including nights, weekends, and holidays.
- Interact with customers and internal as well as external stakeholders to resolve customer issues.
- Adapt to varying workloads and manage time effectively to meet support demands.
**Apply now through the following link:** [Application Form](https://forms.office.com/r/tThRtxNPAW)
We encourage all eligible candidates to apply and make the most of this exciting opportunity!
**Regards,**
*VibrantMinds Technologies Pvt Ltd*
