7907 (21st Jan 2026) Recruitment Drive for Firstsource Solutions | Hiring for “Customer Support Associate” as Freshers | Drive Organized by VibrantMinds Technologies Pvt. Ltd. |
Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.
Note:
- This recruitment drive is OPEN for all eligible and interested candidates across India.
- it’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).
Company Name: Firstsource
Solutions
About Company:
We are an RP Sanjiv Goenka Group company. Firstsource is a
leading provider of customized Business Process Management (BPM) services. We
are trusted custodians and long-term partners to 100+ leading brands with a
presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery
model offers solutions covering the complete customer lifecycle across
Healthcare, Telecommunications & Media and Banking, Financial Services, and
Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100
companies
Position: Customer Support Associate
Experience: Fresher
Approx. Package: Upto Rs. 3,00,000/-
Per Annum
Job Location: Mumbai
Shifts: Rotational Shifts
Educational Criteria:
- Education: BE /
BTech/BCA/BCS/BSc/ MCA/MCS/MSc (CS/IT Branch only)
- Batch: No
Passout Criteria
- Percentage: No
Percentage Criteria.
Job Description:
A CSA in this role responds to customer queries and provides
resolution, support and assistance to the customers who calls pertaining to
existing/new queries on services provided by the client. The Agent will play an
integral role in improving the customer experience by providing fast, friendly,
and effective service with accurate and personal solutions to customer
enquiries.
Roles & Responsibilities:
- Revert
on calls to customer on a variety of issues
- Update
and process information accurately into the system(s)
- Resolve
customer problems in a timely manner
- Take
ownership & deliver on customer commitments
- Liaise
with others within the process in the event where a customer query cannot
be resolved at first point of contact
- Clear
Communication - during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner
- Professional
Focus - demonstrates a high level of personal and professional integrity
when dealing with customers as well as treats all customers with empathy,
respect and consideration.
- Ability
to solve problems look for solutions aligned to customer’s perspective and
deliver
- all
commitments Teamwork – consistently work together, trust each other and
engage in constructive conversations for the good of the team
Skills Required:
- Effective
communication skills, Interpersonal skills, should be fluent in spoken
English
- Knowledge
and understanding on query and escalations.
- Basic
Technical knowledge like, Broadband/Internet, UPS issues, cables, net,
Wi-Fi router troubleshooting etc.
- External
Performance Measurements- ask relevant external groups to evaluate various
program activities – usually through surveys of individuals within these
groups – related to the services they have experienced.
- Internal
Performance Measurements- used to assess and monitor the internal
operation of an organization.
Terms and Conditions:
- Working
days – 5 days working, 2 days rotational off; (6 days working during
training)
- Shift
– 9.5-hour shift (24x7) rotational shift; 8.5-hour login & 1 hour
break.
- Transport
-Yes, Odd hours.
Deadline to Apply: Thursday, 22nd Jan 2026 till 10.00 AM (The profiles won’t be considered after the deadlines)
How to Apply: https://forms.gle/WeG7GYEKrHpqe5Qu6
Regards,
VibrantMinds Technologies Pvt. Ltd.
Contact Us: 9503579517 | WhatsApp: 7972474849
Address: 2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058
Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/
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