7629 (17th June 2025) Recruitment Drive for
Firstsource Solutions | Hiring for “Customer Support Associate” as Freshers |
Drive Organized by VibrantMinds Technologies Pvt. Ltd. |
Greetings from VibrantMinds Technologies Pvt. Ltd.
– A Campus Recruitment, Online Assessment & IT Training Solutions
Company.
Note:
- This recruitment drive is OPEN for all eligible and interested candidates across India.
- it’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).
Company Name: Firstsource
Solutions
Position: Customer Support Associate
Experience: Fresher
Approx. Package: Upto Rs. 3,00,000/-
Per Annum
Job Location: Mumbai
Shifts: Rotational Shifts
Educational Criteria:
- Education: BE /
BTech/BCA/BCS/BSc/ MCA/MCS/MSc (CS / IT Branch only)
- Batch: No
Passout Criteria
- Percentage: No
Percentage Criteria.
Job Description:
A CSA in this role responds to customer queries and provides
resolution, support and assistance to the customers who calls pertaining to
existing/new queries on services provided by the client. The Agent will play an
integral role in improving the customer experience by providing fast, friendly,
and effective service with accurate and personal solutions to customer
enquiries.
Roles & Responsibilities:
- Revert
on calls to customer on a variety of issues
- Update
and process information accurately into the system(s)
- Resolve
customer problems in a timely manner
- Take
ownership & deliver on customer commitments
- Liaise
with others within the process in the event where a customer query cannot
be resolved at first point of contact
- Clear
Communication - during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner
- Professional
Focus - demonstrates a high level of personal and professional integrity
when dealing with customers as well as treats all customers with empathy,
respect and consideration.
- Ability to solve problems look for solutions aligned to customer’s perspective and deliver
- all
commitments Teamwork – consistently work together, trust each other and
engage in constructive conversations for the good of the team
Skills Required:
- Effective
communication skills, Interpersonal skills, should be fluent in spoken
English
- Knowledge
and understanding on query and escalations.
- Basic
Technical knowledge like, Broadband/Internet, UPS issues, cables, net,
Wi-Fi router troubleshooting etc.
- External
Performance Measurements- ask relevant external groups to evaluate various
program activities – usually through surveys of individuals within these
groups – related to the services they have experienced.
- Internal
Performance Measurements- used to assess and monitor the internal
operation of an organization.
Deadline to Apply: Friday,
27th June 2025 @ 10.00 AM (The profiles won’t be considered after the
deadlines).
How to Apply: https://forms.gle/vhyWTarmtJzbT9Rw9
Regards,
VibrantMinds Technologies Pvt. Ltd.
Visit us: www.vibrantmindstech.com |
9503579517 |
Address: 2nd Floor, Viva Building,
Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway,
Warje, Pune 411058
Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/
Instagram: https://www.instagram.com/vibrantminds_technologies/
