IBM Off
Campus Drive for Freshers, 2017, 2018 & 2019 Batch | Technical Support Associate , PAN India
Company: IBM India
Pvt. Ltd
About
Company: IBM
is a MNC having headquarters in Armonk,
New York. IBM is into business of manufactures and markets computer hardware,
middleware and software, and offers infrastructure, hosting and consulting
services in areas ranging from mainframe computers to nanotechnology.
Company
Website: www.ibm.com
Positions: Technical
Support Associate
Experience: 0 – 2 Years
Salary: Best in
Industry
Job
Location:
Across India
Eligibility
Criteria:
BE, B.Tech – CSE/ IT/ EEE/ ECE; B.Sc/ BCA
Job
Description:
Selected
candidates will work As a Technical Support Associate and they will be responsible for the solve client issues in an effective &
timely manner as prescribed Service Level Agreement (SLA).
Selected candidates will work As a Technical
Support Associate and they will Be part
of a team of technical experts, motivated by a desire to facilitate customers
and be responsible for providing voice support to IBM Internal End Users and
also External Commercial Account End Users across North America, EMEA and
Asia-Pacific.
Selected
candidates will work As a Technical Support Associate and they Handle complex customer scenarios,
documenting solutions, and effectively providing dependable and timely
resolution to all product related technical issues experienced by customers
Selected
candidates will work As a Technical Support Associate and they will Provide remote infrastructure
support delivery and performing problem cause analysis
Selected
candidates will work As a Technical Support Associate and they Collaborate with fellow support
colleagues and other internal organizations to provide superior customer
service
Selected
candidates will work As a Technical Support Associate and they will Act as a customer advocate by
working directly with customers on high priority issues to deliver timely
resolution and also they need to capture customer feedback to influence
process/product improvements.
Selected
candidates will work As a Technical Support Associate and they will Anticipate customer needs and
effectively addressing concerns related to their issue or resolution
Selected
candidates will work As a Technical Support Associate and they will Provide direct technical assistance
to customers via phone, email, and chat.
Apply Links:
Bangalore: https://ibm.co/2BaRv1d
Hyderabad: https://ibm.co/37sKxRg
Gorgaon: https://ibm.co/3e1siVI
