Dear Candidates,
Greetings from VibrantMinds Technologies (A
Campus Recruitment & Assessment Solutions company )!!! We Provide FREE of COST
Placement Assistance to Freshers !!!
Job Role
L1 Support – Service Desk
Qualification
Any Degree
Salary
Not disclosed
Job location
Bangalore
Primary Skills:
·
Experience
in similar role would be an asset
·
Excellent
English language skills both verbal and written;
·
Analytical
skills to evaluate the information gathered from multiple sources, reconcile
conflicts, decompose high-level information into details
·
Working
knowledge of ITSM;
·
Working
knowledge of MS Excel;
·
Comprehension
of ITIL methodology;
·
Very
good communication skills;
·
Good
IT Knowledge;
·
Document
administration skills;
·
Awareness
of service management and knowledge management tools
·
Attention
to details
Job
Description:
·
Keeps the knowledge base
updated and optimized, so that the Service Desk analysts are able to work
effectively.
·
Ensures knowledge is created,
authenticated and approved in accordance with the knowledge management process
·
Regular reporting of the
knowledge management tool
·
Supporting Service Desk agents
by ensuring quality and trainings
·
Ensures high quality of
available knowledge, in terms of consistency and technical merit at the same
time assure that the available knowledge is fully understandable for all
stakeholders – end users, the Service Desk analysts, and support team members.
·
Manages the knowledge
validation process and update the knowledge base on regular basis. Knowledge
Manager provides vast knowledge to the Service Desk and help in developing the
knowledge on the Service Desk by identifying required training areas.
·
Active support in knowledge
transfers, maintaining process documentation including work instructions and
procedures, maintaining knowledge sharing web-sites like Talent or
·
Capgemini Wiki; active support
of the knowledge transfer process, for knowledge being shifted to the Service
Desk
·
Support to designing and
reengineering processes on Service Desks
·
Prepare weekly\bi-weekly
process updates overview
·
Manages the content of end user
facing tools (e.g. Talent, Knowledge base)
How
to apply -
All
Interested and Eligible candidates can apply on below link.
Important Note :- candidates
need to contact company directly for all queries & updates. VibrantMinds
have NO rights in the above drive. Candidates has to appear as per the
eligibility & interest.
Team
Placements,
VibrantMinds Technologies
|Pune |
Campus
Recruitment & Online Assessment Solutions |
FREE of
COST Placement Assistance to Freshers...!!!
Visit
our Blog @ http://vibrantjobs.blogspot.in/
Register for Premium
service on http://www.vibrantmindstech.com/premium-placement.html
JOIN our Google groups to get daily JOB Openings/Campus mails -
Click @ http://goo.gl/Jwh38e
Important Rules:
1) VibrantMinds is
Campus Recruitment & Assessment Solutions company which provides FREE of
COST Placement Assistance to Freshers.
2) There are NO
registration charges or any cost is involved in this service, this is ZERO COST
Service for freshers offered by VibrantMinds Technologies
3) Candidates
will be eligible for company interviews as per the shortlisting done
by company.
4) Candidate will
be solely responsible for attending interview & agreeing to any term & conditions
of the company.
